Frequently Asked Questions

You must be at least 18 years old — or the higher minimum age required by the applicable operator or license jurisdiction, whichever is greater. 111gam operates a strict adults-only policy. Age verification via CNIC or passport is required before any withdrawal can be processed. Accounts opened by underage individuals are closed immediately and any balance is forfeited.

No. Each person may hold only one registered account at a time. Opening duplicate accounts — whether using the same or different personal details — is a direct breach of 111gam's Terms and Conditions. If multiple accounts are detected, all associated accounts may be permanently suspended and any balances or bonus funds forfeited without appeal.

For identity verification, 111gam accepts a valid Pakistani CNIC (front and back) or a valid Pakistani passport bio-data page. For proof of address, a recent utility bill, bank statement or official correspondence dated within the last 90 days showing your name and current address is required. A selfie or liveness check may also be requested during the verification process.

On the login screen, click "Forgot Password?" and enter the email address linked to your 111gam account. A password reset link will be sent to that inbox within a few minutes — check your spam folder if it doesn't appear. Follow the link to create a new password. If you no longer have access to your registered email, contact our support team via Live Chat for assisted account recovery.

Log in to your 111gam account, navigate to Account Settings and select Personal Information. You can update your phone number, address and communication preferences there. Changes to your legal name or date of birth require supporting documentation and must be processed by the support team, as these are identity-verified fields tied to your KYC record.

111gam's cashier lists payment options that are familiar to Pakistani users, which may include bank transfers and e-wallet channels associated with providers such as Easypaisa, JazzCash, Raast, HBL, UBL, Meezan Bank and Bank Alfalah. Cryptocurrency options such as BTC and USDT may also be available. Please note: mention of these providers does not imply their endorsement of 111gam or any gambling activity. Availability varies and is subject to change.

Processing times vary by method. E-wallet withdrawals are typically faster than bank transfers, though no specific timeline is guaranteed. Bank transfers to accounts at HBL, UBL, Meezan Bank, Bank Alfalah or other Pakistani banks may take 1–5 business days once 111gam's internal review is complete. All withdrawals require completed KYC verification and satisfaction of any applicable wagering requirements before funds are released.

Withdrawals may be delayed if your KYC verification is incomplete, if bonus wagering requirements have not yet been met, or if your transaction has triggered a routine compliance or anti-money laundering review. These checks are a normal part of responsible platform operation. If your withdrawal has been pending for longer than the stated processing window, contact the 111gam support team via Live Chat for a status update.

No. Withdrawals can only be processed to a payment method registered in your own name. Third-party withdrawals — including transfers to a family member's bank account, a friend's JazzCash wallet or any other account that is not yours — are strictly prohibited. This policy protects against money laundering and fraud and applies without exception, regardless of the reason for the request.

111gam does not apply its own platform-level fees to standard deposits or withdrawals. However, individual payment providers — including mobile wallet services and banks — may charge their own transaction or processing fees on their end. These are outside 111gam's control. Check with your payment provider for their current fee schedule before initiating large transactions, particularly for crypto conversions.

In-play betting allows you to place wagers on events while a match is in progress — including during a PSL T20 or an ICC knockout game. Odds update in real time based on match conditions. Markets are suspended briefly between overs or at key moments. In-play bets are accepted subject to live data feed accuracy; in the event of a data error 111gam reserves the right to void affected bets at its reasonable discretion.

111gam's casino section includes slot games from leading software providers, classic table games (roulette, blackjack, baccarat), video poker, and a live casino featuring real dealers streamed in real time. Live casino tables are particularly popular with Pakistani players looking for an immersive experience without leaving home. Game availability may vary depending on your region and device.

In addition to cricket, 111gam's sportsbook covers a broad range of sports popular globally and among Pakistani users — including football (including major European leagues and international competitions), kabaddi, tennis, basketball, UFC/MMA and more. Market depth varies by sport and event. Check the sportsbook section regularly as new markets and competitions are added throughout the year.

Yes. The 111gam platform is fully mobile-optimised and accessible from any modern smartphone or tablet browser in Pakistan. Whether you are in Karachi, Lahore, Islamabad or Peshawar, you can access the sportsbook, casino games and account management tools from your device without needing to download a separate app. A dedicated mobile app may be available — check the platform's download section for the latest information.

A wagering requirement specifies how many times you must stake your bonus amount (or combined deposit and bonus) before any resulting winnings can be withdrawn. For example, a 10x wagering requirement on a PKR 1,000 bonus means you need to place a total of PKR 10,000 in qualifying bets before the funds become withdrawable. Not all games contribute equally — slots typically contribute 100% while table games may contribute less. Check the specific promotion terms for the contribution rates.

Each bonus has its own validity period, clearly stated in the promotion-specific terms. Typical expiry windows range from 7 to 30 days from the date the bonus is credited. If you do not meet the wagering requirement within the validity period, the bonus funds and any winnings generated purely from those funds are automatically forfeited. Setting a reminder before you claim a bonus is a good habit.

No. Bonus funds are ring-fenced until all applicable wagering requirements are fully met. They are shown separately from your real-money balance in your account wallet. Only once the wagering requirement is satisfied do the bonus-generated winnings transfer to your withdrawable balance. Your real-money deposits are withdrawable at any time, subject to standard KYC and verification rules, regardless of any active bonus.

Using a VPN to bypass geo-restrictions or creating multiple accounts to claim the same promotion more than once constitutes bonus abuse. 111gam's systems actively monitor for such behaviour. If detected, all associated accounts will be suspended, all bonus funds will be voided and any winnings derived from those bonuses will be forfeited. Repeated or severe abuse may result in a permanent ban from the platform.

Yes. 111gam provides deposit limit controls accessible from the Responsible Gambling section of your Account Settings. You can set a maximum deposit amount per day, week or month in PKR. Limits take effect immediately once set. Requests to increase a deposit limit are subject to a mandatory cooling-off period — typically 24 to 72 hours — before the higher limit becomes active. Reducing a limit takes effect right away.

111gam uses TLS encryption to protect all data in transit between your device and the platform. Payment credentials processed through card or wallet channels are handled by the payment provider under their own security standards — full card or wallet credentials are not stored directly by 111gam. We recommend enabling two-factor authentication (2FA) on your account for an additional layer of login security, especially if you access 111gam from a shared device.

111gam does not hold or claim a Pakistan gambling license and makes no representation that online gambling is legal under Pakistani law, including the Prevention of Gambling Act, 1977. Users in Pakistan are solely responsible for understanding and complying with applicable local law before using the platform. This answer does not constitute legal advice. If you are unsure about your legal position, consult a qualified legal professional in your jurisdiction.

The most important step is to act immediately rather than waiting. Use the self-exclusion tool in your account settings to pause all gambling activity right away. You should also consider speaking with a qualified mental health professional or addiction counsellor in your area. In Pakistan, psychiatric and counselling services are available through government hospitals and private clinics in cities including Karachi, Lahore, Islamabad and Rawalpindi. Our support team is available in English and Urdu and can assist with account closure on request.

Use a strong, unique password that you do not reuse on other websites. Enable two-factor authentication (2FA) in your security settings — this requires a verification code in addition to your password at each login. Never share your login credentials with anyone, including family members. Always log out fully when using a shared or public device. If you suspect your account has been accessed without your permission, contact 111gam support immediately via Live Chat.